Faq's

We offer delivery services all over India. Depending on your location and the nature of your order, different shipping methods may be available. Shipping charges may apply and will be calculated at checkout based on the delivery address and the selected shipping method.

• Standard Delivery: Our standard delivery option typically ensures your order arrives within 5-7 business days.

Please note that shipping times may vary based on your location and the availability of the items ordered.

Return Policy:

We want you to be completely satisfied with your purchase. If you need to return an item, please follow our simple return process:

1. Initiate Return: Begin the return process within 10 days of receiving your order.
2. Reason Verification: To ensure a smooth return, we require a brief video explaining the reason for the return. This helps us better understand your concerns and improves our quality control.
3. Return Shipping: Once the return is approved, we will provide instructions for shipping the item back to us. Return shipping charges may apply.
4. Refund Process: After receiving and inspecting the returned item, we will process your refund. Refunds typically take 5-7 business days to appear in your account.

Please ensure that the item is in its original condition and packaging. Certain items, such as personalized or perishable goods, may not be eligible for return.

At the moment, we do not offer international shipping. We currently deliver only within India. We are constantly evaluating our services, and international shipping may be available in the future. Please check back with us for updates.

If you need assistance with your order, product information, or have any other inquiries, our customer support team is here to help! You can reach out to us through the following methods:

• Email: Send us an email, and we will respond as quickly as possible.
• WhatsApp: Contact us via WhatsApp for quick support. Visit our Contact Page for the WhatsApp number and other contact details.

For additional information and resources, please visit our Contact Page.

We accept a wide range of payment methods through Online Payment Gateway, ensuring a secure and convenient payment experience for our customers. The following payment options are available:

• Credit Cards: Visa, MasterCard, American Express, and more.
• Debit Cards: All major banks supported.
• Net Banking: Select from a wide range of banks across India.
• UPI: Pay using UPI-enabled apps like Google Pay, PhonePe, BHIM, and others.
• Wallets: Paytm, MobiKwik, FreeCharge, JioMoney, and others.

All transactions are processed securely through payment gateway, ensuring your payment information is safe and confidential.

At the moment, we do not accept international credit cards. We only process payments from cards issued by Indian banks. We are continually reviewing our payment options, so please check back in the future for updates.

If you wish to return your purchase, please follow our return process to ensure a smooth and hassle-free experience:

1. Check Eligibility: First, ensure that your purchase is eligible for return. Items must be returned within 10 days of receiving the order, and certain products, such as personalized or perishable items, may not be eligible for return.
2. Box Opening Video: To proceed with the return, we require a video of you opening the package. This helps us verify that the product was received in good condition and ensures the integrity of the return process.
3. Product Condition: The product must be in its original condition, unused, and with all original packaging and accessories.
4. Initiate Return: Once you have verified the above steps, contact our customer support team to initiate the return process. They will guide you through the next steps and provide instructions for shipping the item back to us.
5. Refund Process: After receiving and inspecting the returned item, we will process your refund. Refunds typically take 5-7 business days to appear in your account.

Please ensure that all steps are followed to qualify for a return. If you have any questions or need assistance, our customer support team is here to help!

You can cancel or change your order, but it must be done before the order is dispatched. Once the order has been dispatched, we are unable to make any changes or cancel the order.

1. Order Cancellation: To cancel your order, please contact our customer support team as soon as possible. If your order has not yet been dispatched, we will process the cancellation and issue a full refund.
2. Order Changes: If you need to change the items, shipping address, or other details of your order, reach out to our customer support team immediately. We will accommodate your request if the order has not been dispatched.
3. Dispatched Orders: Once an order has been dispatched, it cannot be canceled or changed. You may need to wait for the order to be delivered and then follow our return process if applicable.

To ensure prompt service, please contact our customer support team as soon as you realize you need to cancel or change your order.

Needle Point is located at Koonamavu, Near Bharat Petrol Bunk, Koonamavu P.O., Ernakulam, Kerala, India. We serve customers across Kerala and accept orders from anywhere in India. 

Needle Point combines traditional craftsmanship with advanced computerized embroidery technology. We use premium quality threads with excellent color fastness, have skilled designers with years of experience, and specialize in sacred and religious embroidery that requires deep respect for symbolism and detail.

Yes, you can browse our product gallery on the website to see examples of our work. You can also visit our store in Ernakulam or contact us at +91-9349870145 to request specific samples relevant to your requirements.

Our pricing depends on the type of embroidery, fabric, design complexity, and quantity. We offer competitive rates for both individual and bulk orders. Please contact us at +91-9349870145 or email [email protected] for a quote tailored to your specific requirements.

You can place an order directly through our website store at instyleneedlepoint.com, call us at +91-9349870145, or email us at [email protected]. Our team will guide you through the design selection and customization process.

We offer a wide range of embroidery services including church vestment embroidery (chasubles, stoles, albs, altar cloths), Kerala saree and kasavu embroidery, dhavani embroidery, uniform and logo embroidery, institutional flag embroidery, and altar boys dress embroidery.

Yes! We specialize in custom embroidery designs. Whether you need a specific church symbol, company logo, school crest, or personal motif, our skilled designers can digitize and embroider any design with precision and quality.

We work with a wide variety of fabrics including cotton, silk, kasavu, satin, tissue, and blended fabrics. This ensures we can handle both traditional and contemporary garments with equal quality.

Yes, church and sacred embroidery is one of our core specializations. We create embroidery for chasubles, stoles, albs, surplices, altar cloths, and church banners. We design with deep respect for Christian traditions and sacred symbolism, and are a preferred supplier for churches across Kerala.

Absolutely! We specialize in Kerala kasavu saree embroidery featuring floral patterns, vine motifs, and peacock designs. Our embroidered sarees and dhavanis are perfect for Onam, weddings, temple visits, and cultural programs.

Yes! We provide professional logo and uniform embroidery for schools, colleges, corporates, hospitals, and other institutions. Our computerized machines ensure consistent, precise reproduction of your logo across all uniform pieces.

Yes, we accept both single-piece customization and bulk embroidery orders. Whether you need one piece or hundreds, we ensure consistent quality and timely delivery for all orders.

Delivery time depends on the complexity and quantity of the order. Simple designs are typically completed within 3-5 working days. Bulk or complex orders may take 7-14 working days. We will confirm the exact timeline when you place your order.

Yes, we ship our embroidery products across Kerala and all over India. Contact us at +91-9349870145 or email [email protected] for shipping details and charges applicable to your location.

Yes, we use only premium quality embroidery threads that offer excellent color fastness and long-lasting durability. Our threads maintain their vibrancy even after repeated washing, ensuring your embroidered garments look beautiful for years.